This Refund Policy explains when payments related to diagnostic visits, approved repairs and parts may be refunded. It applies to service booked through this website or by phone.
Diagnostic fees
If a diagnostic fee is charged and we complete the on-site diagnosis as scheduled, that fee is generally non-refundable because the technician’s time and evaluation have already been provided. If we cancel the visit or fail to arrive within the confirmed window for reasons on our side, we will refund any prepaid diagnostic fee.
Approved repairs
Payment for an approved repair covers labor and any parts included in your estimate. If we cannot complete the approved work after you have paid (for example, a required part becomes unavailable and no alternative is agreed), we will refund the unused portion of the payment after deducting any diagnostic or labor already performed and disclosed.
Parts
Original manufacturer parts ordered specifically for your model after your approval are typically non-refundable once ordered, unless the manufacturer or supplier accepts a return. If a part is defective on arrival or installation, we will arrange a replacement under the applicable warranty process rather than an automatic cash refund.
How to request a refund
Contact us with your name, service address, appointment date and payment reference. We review requests promptly and reply with the outcome and any next steps.
Processing time
Approved refunds are returned to the original payment method when possible. Timing depends on your bank or card issuer and is usually within several business days after we process the refund.
Questions
For refund questions related to a specific visit or invoice, use our contact page or call during business hours.