This Return Policy covers parts and materials related to Thermador appliance service. We are a repair service, not a retail store, so returns apply only in limited situations described below.
Installed parts
Parts that have been installed on your appliance cannot be returned for a refund. If an installed part fails within the applicable parts or workmanship warranty, we will evaluate repair or replacement under that warranty.
Unordered or unused parts
If we bring a part for a repair you later decline before installation, and the part remains sealed and unused, we may be able to return it to stock or the supplier. Whether a restocking fee applies depends on the supplier’s rules and will be explained before any charge is finalized.
Customer-supplied parts
We recommend using original manufacturer parts sourced through our service. If you supply your own part, returns and warranties for that part remain between you and the seller. Labor for installing a customer-supplied part is still subject to our service terms.
Damaged packaging or special-order items
Special-order parts, opened packaging, or items that cannot be restocked are generally not returnable. We confirm this before ordering whenever a part is non-returnable.
How to start a return request
Contact us with your service details and the part or invoice in question. We will confirm whether a return is possible and what documentation or shipping steps (if any) are required.
Related policies
Refunds for payments are covered in our Refund Policy. Appointment changes are covered in our Cancellation Policy.