This Cancellation Policy explains how to change or cancel a diagnostic or repair appointment and what fees may apply.
How to cancel or reschedule
Please cancel or reschedule by phone or email using the details on our contact page. Include your name, address and appointment window so we can update the schedule quickly.
Notice period
We ask for at least 24 hours’ notice when you need to cancel or move an appointment. This helps us offer the slot to another homeowner and keep technician routes efficient.
Late cancellations and no-shows
If you cancel with less than 24 hours’ notice, or if no one is available at the service address during the confirmed window, a late-cancellation or trip fee may apply. Any prepaid diagnostic fee may be applied toward that charge and is otherwise non-refundable in a no-show situation.
Cancellations by us
If we must cancel or significantly change an appointment (for example, weather, illness or a parts delay), we will contact you as soon as possible to reschedule. Prepaid diagnostic fees for visits we cancel will be refunded or credited toward a new appointment, at your choice.
After parts are ordered
If you cancel after approving an estimate and we have already ordered a non-returnable part for your model, you may remain responsible for the part cost as disclosed at the time of approval. We will always confirm before ordering.
Questions
If you are unsure about timing or fees for your specific appointment, contact us before the scheduled window and we will clarify.